Company Policy

While The Scoopie makes a good faith effort to track and correct any errors in shipment, The Scoopie is not responsible for lost or stolen packages. Please be sure to provide the correct shipping information to avoid loss or damage. If the shipping address is entered incorrectly by the customer and a change needs to be made to the final destination address, please make sure and contact prior to the package being sent. Please note that The Scoopie is not responsible for delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information. If the package is returned to sender due to the customer not meeting these arrangements, the customer is responsible for any reshipping costs. 

*Delivery dates are not guaranteed. Service to some remote areas in Hawaii and Alaska may require additional delivery days. When placing a pre-order, please note the expected date of shipment. 

All international sales are final.

All packages are shipped via USPS/UPS/FedEx. Tracking information may also be viewed by logging onto your account at